Viewer Feedback

The Commercial Television Industry Code of Practice regulates program content on commercial free-to-air television, including:

• program classification;
• accuracy, fairness and respect for privacy in news and current affairs;
• non-program time on television; and
• placement of commercials and program promotions.

We value audience feedback as an important way of keeping in touch with community opinion.  If your feedback concerns a particular program you should contact the relevant station that broadcast the program. Contact details of the Southern Cross station in your area are below.

 

The Code of Practice sets out a formal complaints process for matters covered by the Code of Practice.  If you believe a station has acted contrary to the Code of Practice you should contact the station concerned.  If you wish the station to reply formally you should follow the guide below.

 

Write a letter (and send by post or fax) or print and complete a contact form and Southern Cross will provide a substantive written response to a written complaint about matters covered by the Code.
Send your letter of complaint or completed complaints form to your nearest Southern Cross station. The address for your nearest Southern Cross station can be found in the table below.

If you would like more information about the complaints process you can obtain a copy of the Code by downloading it from the FreeTV website or by writing to :

FreeTV Australia, 44 Avenue Road, Mosman, NSW, 2088

 

Click here to download the viewer contact form